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FAQ 2

FAQ

GENERAL INFORMATION

What are the check-in and check-out times?

Check-in: 14:30 – 18:30 Check-out: by 11:00

What are the reception opening hours?

From 8:00 AM to 6:30 PM

What languages are spoken at the reception? Italian and English

Italian and English

Where is the property located and how can it be reached?

The property is located in a very simple and easily accessible area, close to the main state road. It can be reached by car or by train: it is about 3 km from Montegrosso d’Asti train station and about 15 minutes from Asti station.

Is there parking available at the property?

Yes, private parking is available.

Does the property have an elevator?

No, the property does not have an elevator.

What accessibility features does the property offer?

There is an access pathway connecting the parking area to the reception.

Does the property offer Wi-Fi connection?

Yes, Wi-Fi is available throughout the property.

Are pets allowed?

Yes, pets are allowed.

Is luggage storage available?

Yes, luggage storage is available.

What amenities are provided in the rooms?

Rooms include a standard bathroom set with towels, hairdryer, safe, courtesy set, shower gel, flat-screen TV, desk, minibar, air conditioning, Wi-Fi, and kettle. The rooms are bright and offer views of the garden and surrounding hills.

Is there a tourist tax?

Yes, a municipal tourist tax applies.

Which credit cards are accepted for payment?

All major credit cards are accepted.

CHECK-IN / CHECK-OUT

How does the check-in process work?

Check-in includes guest registration, document copy, key handover, and a complimentary welcome glass of wine.

Is it possible to check in earlier?

Yes, upon request.

Is it possible to extend the check-out time?

Yes, upon request.

What are the reception opening hours?

From 8:00 AM to 6:30 PM

PROPERTY & SERVICES

Is there a shuttle service to/from the property?

Yes, it is available upon reservation.

Is there an electric vehicle charging station?

Yes, an EV charging station is available.

Are children allowed to stay at the property?

Yes, children are welcome.

ROOMS

Are cots and baby beds available?

Yes, they are available upon request.

Do you have accessible rooms?

Yes, an accessible room with an adapted bathroom is available.

BREAKFAST

Is breakfast included?

Yes, breakfast is included.

What time is breakfast served?

From 8:30 AM to 10:00 AM

Where is breakfast served?

Breakfast is served in the breakfast room on the ground floor, near the garden. During the warmer months, it can also be enjoyed outdoors in the garden.

What kind of breakfast is served?

A sweet and savory breakfast with organic local products.

Are gluten-free, vegetarian, and vegan options available?

Yes, dedicated options are available.

ACTIVITIES, EXPERIENCES & EVENTS

Does the property offer a concierge service?

Yes, during reception hours guests can receive assistance with bookings, tour information, and local experiences.

Do you organize tours and excursions in the area?

We do not organize tours directly, but we collaborate with local providers offering experiences in the area.

Is it possible to host weddings or private events?

Yes, weddings and private events can be arranged.